She was kidnapped and sexually assaulted in a Lyft

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Alison Turkos filed suit against Lyft following her kidnapping and sexual assault by a Lyft driver. Lyft’s response - we’ll decouple you from that driver, and please pay your $12.81 fare.

Two years ago, I was kidnapped at gunpoint, brought across state lines, and raped repeatedly by my @lyft driver and at least 2 other men. Since then, @lyft has stymied my effort to seek justice every step of the way. Here is my story:https://t.co/luQ1u8lqeh
— Alison Turkos (@alisonturkos) September 17, 2019

Lyft and Uber face multiple sexual assault claims

The ride share market dominated by Lyft and Uber are fraught with safety and security issues, as detailed in Turkos legal filing (see below). According to The Verge, Uber was sued earlier this year by a woman who was sexually assaulted by her driver. On 4 September, 14 women filed suit against Lyft for mishandling their sexual assault, sexual misconduct and rape complaints against their drivers.

Under the avalanche of bad PR, Lyft has instituted a 911 feature within their ride app. Additionally, “Lyft is offering sexual harassment prevention training to all its drivers and riders.” Uber activated its 911 and tell a friend features within its app in 2018. Utilizing this feature will require the app to be open and available to the rider and the rider to have their wits about them to push the 911 button when/if they are in danger.

According to a 2018 CNN report - 103 Uber drivers and 18 Lyft Drivers have been accused of sexual assault or abuse.

Staying safe using Lyft or Uber – 3 tips to stay safe

Match the name of the driver, the make and model of the vehicle and the license plate number with that which you have been provided by the app - Uber or Lyft
While you are waiting, share your trip details with at least one family member or friend. This ensures that someone knows where you are supposed to be, and an approximate time of arrival. You can do this via the Uber app.
Never ride in the front seat, if riding alone. With a group of four, sometimes it is necessary for one to ride up front. With a group of four, such should be safe.